Every leader I know has an onboarding doc that took a month to build and stopped being true about six weeks later. Nobody has time to rewrite it, so new hires learn the job by asking whoever sits closest.

Cory Bray has written eight books on B2B sales and spent eight years running ClozeLoop as a sales training and consulting business before pivoting hard into software with CoachCRM.

The part that stuck with me is what he says is left once the building gets cheap. It is not what most people are staffing for.

Half of Every Onboarding Program Was Always a Commodity

Any onboarding program holds two kinds of knowledge. There is the industry and market context that exists outside your company walls, and there are the specifics that only live inside them. Cory's argument is that the first half stopped being work.

"That outside the wall stuff is a complete commodity right now. You can whip up a new hire training program in an hour and it's not that hard."

The internal half turned out to be mostly retrieval rather than authoring. Docs, decks, recorded stakeholder interviews, and call transcripts already contain what a new person needs to know. The job is pulling and assembling, not writing from nothing.

Quiz questions and certifications came along with it. A thing that reliably consumed weeks now consumes an afternoon.

The Blank Page Was the Real Cost

Ask why the old version took a quarter and the answer is rarely the typing. Cory puts it on the starting condition.

"The biggest enemy is the blank piece of paper. What AI has given us is the ability to move past that blank piece of paper that you can't iterate on."

An executive who cannot produce a playbook from scratch in a week can mark up a draft in twenty minutes. Right, wrong, wrong, right, wrong. Reaction is a fundamentally cheaper cognitive act than creation, and the entire speed gain sits in that swap.

His team seeds those drafts from the company's own domain: what market they compete in, which personas they sell to, the customer stories already published on their site and on third party sites. Then call recordings get layered on top, because what a website claims and what reps say on live calls are frequently different documents.

Two Weeks Instead of Sixty Days

The compression shows up in ramp. Cory puts old BDR ramp at roughly 60 days and says a motivated new hire can now be productive in about two weeks, because the learning is available on demand and the practice is asynchronous. Nobody waits for a conference room to free up.

On the AE side he has clients running new hires into real discovery meetings during week two. His framing is that AE ramp now looks more like BDR ramp used to, which is a bigger shift than it sounds, given how much more there is to know on the AE side.

Worth holding these as his numbers from his client work rather than as an industry benchmark. The direction is the durable part.

Zero, One, Two, and Nothing In Between

Certification used to mean one role play with a manager, once. Cory's objection is that a single pass tells you almost nothing, because doing a thing, doing it well, and doing it well under pressure are three different capabilities, and only the last one appears on a live call with a real prospect.

So inspection moves onto recorded calls, and the rubric gets built for the individual rather than the team. He has opinions about the scale.

"It's not one of these silly one out of five rubrics. It's zero, one, two. Didn't do it, did it, did it well. Because if you can tell me the difference between a three and a four on a call recording scorecard, boy, I've got some oceanfront property to sell you in Arizona."

One prompt in his call review pulls 110 data points. The ones carrying weight are the basics: did the rep set an agenda, get permission to ask questions, preview next steps, test whether the stated pain was pain or just a cost complaint.

Sort the Knowledge Before You Write Anything

  • Assess before you pick a metric. There is no universal number here. Win rate for one company, deal size for another, cycle length or prospecting volume elsewhere. Read where you are honestly, name what has to change to reach the next milestone, then reassess at that gate rather than annually.

  • Split the program before you build it. Sort every item into outside-the-walls and inside-the-walls. The outside half is an hour of work now, so stop budgeting a quarter for it and spend the saved time on the half that is genuinely yours.

  • Feed the internal half from what already exists. Docs, decks, recorded interviews, call transcripts. If the knowledge has never been said out loud on a recording or written into a doc, that gap is the actual project.

Draft It, Then Inspect It on Zero to Two

  • Never start from blank. Generate a draft from your own domain and public footprint, then put it in front of an executive to react to. Reaction takes twenty minutes. Creation takes a week.

  • Layer call recordings over the website version. What a company claims about itself and what its reps say in live meetings diverge. Weight the recordings higher.

  • Score on zero, one, two. Didn't do it, did it, did it well. If your managers cannot defend the gap between a three and a four, the extra resolution is manufacturing disagreement rather than signal.

  • Route the work through managers, not reps. Cory is blunt that a tenured rep will ignore an assignment that comes from a program. The leverage is giving managers the ability to build, deploy, and inspect quickly.

What's Left Is the Part Nobody Hired For

Once the production work is cheap, the value sits in diagnosis and follow-through, and those were never the hiring criteria for this work.

"The constraint post-AI is around a couple of things that aren't traditionally the focus of the role, which are analytical skills and project management."

I asked Cory whether Perplexity, which reached nine figures of revenue with five people in go-to-market, had a dedicated enablement person among them. He did not hesitate. No, because they have a good product, and the best enablement is a good product.

The building got cheap fast. What decides these roles now is whether somebody can name the right problem and stay on it long enough to move the number.

Cory Bray is co-founder of ClozeLoop and CoachCRM, and the author of eight books on B2B sales.

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